header
Amazon cover image
Image from Amazon.com
Image from OpenLibrary

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

By: Contributor(s): Material type: TextTextPublication details: Boston : McGraw-Hill Irwin, c2009.Edition: 5th edDescription: xxviii, 708 p. : ill., map ; 26 cmISBN:
  • 0073380938 (alk. paper)
  • 9780073380933 (alk. paper)
Subject(s): DDC classification:
  • 658.8 22
LOC classification:
  • HD9980.5 .Z45 2009
Online resources:
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Home library Call number Copy number Status Barcode
Books Books مخزن الكتب - البدروم المكتبة المركزبة الجديدة - جامعة القاهرة 658.8 Z48 2009 Store (Browse shelf(Opens below)) C.1 Available 01000110188985000

Includes bibliographical references and index.

There are no comments on this title.

to post a comment.