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Dealing with difficult people in the library /

Willis, Mark R.

Dealing with difficult people in the library / Mark R. Willis. - Chicago : American Library Association; 1999. - ix, 195 p. ; 23 cm.

Includes bibliographical references (p. 187) and index.

0838907601 (alk. paper)

99020426


Communication in library science--United States.
Public libraries--Public relations--United States.
Public libraries--Security measures--United States.
Public services (Libraries)--United States.

Z711 / .W64 1999