Interlibrary loan document delivery and customer satisfaction : strategies for redesigning services /
Interlibrary loan document delivery and customer satisfaction : strategies for redesigning services /
Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S. Fong, editors.
- New York : Haworth Press; c1996.
- 265 p. : ill. ; 22 cm.
"Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--T.p. verso.
Includes bibliographical references and index.
078900013X (acidfree paper)
96033324
Greater Midwest Research Library Consortium.
Document delivery--Middle West.
Document delivery--United States.
Interlibrary loans--Middle West.
Interlibrary loans--United States.
Libraries--User satisfaction--United States.
Library user satisfaction--Middle West.
Research libraries--Middle West.
Research libraries--United States.
Z713.5.U6 / I574 1996
"Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--T.p. verso.
Includes bibliographical references and index.
078900013X (acidfree paper)
96033324
Greater Midwest Research Library Consortium.
Document delivery--Middle West.
Document delivery--United States.
Interlibrary loans--Middle West.
Interlibrary loans--United States.
Libraries--User satisfaction--United States.
Library user satisfaction--Middle West.
Research libraries--Middle West.
Research libraries--United States.
Z713.5.U6 / I574 1996