Service management : operations, strategy, information technology /
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th international ed. - New York : McGraw-Hill, c2011. - xvii, 541 p. : ill. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
9780071289276 9780073403359 (alk. paper)
2010000230
Service industries--Management.
HD9980.5 / .F549 2011
658
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th international ed. - New York : McGraw-Hill, c2011. - xvii, 541 p. : ill. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
9780071289276 9780073403359 (alk. paper)
2010000230
Service industries--Management.
HD9980.5 / .F549 2011
658