Rule - based complaint detection /
Salma Tayel
Rule - based complaint detection / Salma Tayel ; Supervised Andreas Dengel , Stefan Agne , Slim Abdennadher - Cairo : Salma Tayel , 2013 - 83 Leaves : charts ; 30cm
Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Computer Science and Engineering
Customer reviews and complaints on the web are good source of feedback for companies. However, manually processing web articles related to some business is very time and effort consuming. Therefore, this task should be automated. In this thesis, we investigate the performance of rule - based complaint detection. Rule - based classifiers are very suitable for complaint detection
Rule - based complaint detection / Salma Tayel ; Supervised Andreas Dengel , Stefan Agne , Slim Abdennadher - Cairo : Salma Tayel , 2013 - 83 Leaves : charts ; 30cm
Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Computer Science and Engineering
Customer reviews and complaints on the web are good source of feedback for companies. However, manually processing web articles related to some business is very time and effort consuming. Therefore, this task should be automated. In this thesis, we investigate the performance of rule - based complaint detection. Rule - based classifiers are very suitable for complaint detection