MARC details
| 000 -LEADER |
|---|
| fixed length control field |
06141namaa22004091i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - أخر تعامل مع التسجيلة |
|---|
| control field |
20241014123147.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
241008s2022 |||a|||f m||| 000 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloguing agency |
EG-GICUC |
| Language of cataloging |
eng |
| Transcribing agency |
EG-GICUC |
| Modifying agency |
EG-GICUC |
| Description conventions |
rda |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| Language code of summary or abstract |
eng |
| -- |
ara |
| 049 ## - Acquisition Source |
|---|
| Acquisition Source |
Deposite |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.405 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) |
|---|
| Classification number |
658.405 |
| Edition number |
21 |
| 097 ## - Degree |
|---|
| Degree |
Ph.D |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) |
|---|
| Local Call Number |
Cai01.18.09.Ph.D.2023.Wa.M |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
|---|
| Authority record control number or standard number |
Waleed Ahmed Abdel-Azeem Ahmed Mubarak, |
| Preparation |
preparation. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Measuring effect of applying digital transformation on the banks customers satisfaction / |
| Statement of responsibility, etc. |
by Waleed Ahmed Abdel-Azeem Ahmed Mubarak ; Supervision of Prof. Dr. Mohamed Naguib Abdel-Fattah , Prof. Dr. Ashraf Kamal Abbass |
| 246 15 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
/أثر تطبيق التحول الرقمي على رضا عملاء البنوك |
| 264 #0 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
2023. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
118 Leaves : |
| Other physical details |
illustrations ; |
| Dimensions |
30 cm. + |
| Accompanying material |
CD. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rda content |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
Unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Thesis (M.Sc.)-Cairo University, 2023. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Bibliography: pages 110-111. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
The Digital Transformation has an important role in the Financial Industry in the recent years especially in the Banking Sector and for reaching to the satisfaction of Bank’s Customers through raising the efficiency of banks' performance, attracting investments, Measuring Effect of Applying digital transformation in banks in raising the efficiency of banks' Performance, to enhance the Competitive Advantage, and to identify how Digital Transformation is possible in attracting investments to banks, and achieving the Status Financial Stable, therefore reaching to Customer Satisfaction. <br/>The Theoretical Framework of the Research was determined based on References and University Studies related to the Current Study and after defining the Problem and its variables, Limit, and Hypotheses (2 Main Hypotheses and 7 Sub- Hypotheses), the researcher conducted a field study within QNBAA to find out the factors causing these problems and identify a community and the study sample, through conducting several studies on the bank’s activities (Subject of The Study) to find out the obstacles and challenges for Applying Digital Transformation in the bank and work to remove them and reaching the most important goal of its application, which is the satisfaction of the bank’s customers. <br/>The objectives of the study to be achieved, the researcher analyzed the factors causing problems that hinder the Application of Digital Transformation in banks, and to implement this, the researcher collected data and surveyed customers' opinions in the bank on the digital products applied in the bank and their satisfaction with them. The researcher also identified the most influential factors in these problems and according to the results of these the stages of data collection and customer opinion survey, the researcher substantiated the hypotheses of the study and made a plan to find out the application of digital transformation in its products in banks. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
كان للتحول الرقمي دور مهم في الصناعة المالية في السنوات الأخيرة خاصة في القطاع المصرفي والوصول إلى إرضاء عملاء البنك من خلال رفع كفاءة أداء البنوك ، وجذب الاستثمارات ، وقياس أثر تطبيق التحول الرقمي في البنوك في رفع كفاءة أداء البنوك ، لتعزيز الميزة التنافسية ، وتحديد مدى إمكانية التحول الرقمي في جذب الاستثمارات للبنوك ، وتحقيق الاستقرار المالي ، وبالتالي الوصول إلى رضا العملاء.<br/><br/>وتم تحديد الإطار النظري للدراسة بالاعتماد على المراجع والدراسات الجامعية ذات الصلة بالموضوع وبعد أن تم تحديد المشكلة ومتغيراتها وحدودها وفروضها عدد (2 فروض رئيسية وعدد 7 فروض فرعية) ، قام الباحث باجراء دراسة ميدانية داخل بنك قطر الوطني الأهلي للوقوف على العوامل المسببة لهذه المشاكل وتحديد مجتمع وعينة الدراسة وذلك من خلال اجراء عدة دراسات على أنشطة البنك (موضوع الدراسة) للوقوف على العوائق والتحديات على تطبيق التحول الرقمي في البنك والعمل على ازالتها والوصول الى الهدف الأهم من تطبيقه وهو رضا عملاء البنك.<br/><br/>ولتحقيق اهداف الدراسة قام الباحث بتحليل العوامل المسببة للمشاكل التي تعوق تطبيق التحول الرقمي في البنوك ولتنفيذ ذلك قام الباحث بتجميع البيانات واستطلاع رأي العملاء في البنك على المنتجات الرقمية المطبقة في البنك ومدى رضاهم عنها ، كما قام الباحث بتحديد أكثر العوامل تأثيرا في هذه المشاكل وطبقا لنتائج هذه المراحل من تجميع البيانات واستطلاع رأي العملاء ، قام الباحث باثبات فروض الدراسة وعمل خطة للوقوف على تطبيق التحول الرقمي بمنتجاتها في البنوك |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE |
|---|
| Issues CD |
Issues also as CD. |
| 546 ## - LANGUAGE NOTE |
|---|
| Text Language |
Text in English and abstract in Arabic & English. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Risk Management |
| Source of heading or term |
qrmak |
| 653 #0 - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Digital Transformation |
| -- |
Qatar National Bank Al-Ahli |
| -- |
Banks Customers Satisfaction |
| -- |
Digital Products |
| 700 0# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mohamed Naguib Abdel-Fattah |
| Relator term |
thesis advisor. |
| 700 0# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ashraf Kamal Abbass |
| Relator term |
thesis advisor. |
| 900 ## - Thesis Information |
|---|
| Grant date |
01-01-2023 |
| Supervisory body |
Mohamed Naguib Abdel-Fattah |
| -- |
Ashraf Kamal Abbass |
| Universities |
Cairo University |
| Faculties |
Faculty of Graduate Studies for Statistical Research |
| Department |
Department of Crisis and Risk Management |
| 905 ## - Cataloger and Reviser Names |
|---|
| Cataloger Name |
Shimaa |
| Reviser Names |
Huda |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Thesis |
| Edition |
21 |
| Suppress in OPAC |
No |
