The impact of the application of communication and information technology on the customer satisfaction of healthcare / (Record no. 169996)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 08666namaa22004211i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - أخر تعامل مع التسجيلة | |
| control field | 20250223033403.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250105s2023 |||a|||f m||| 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloguing agency | EG-GICUC |
| Language of cataloging | eng |
| Transcribing agency | EG-GICUC |
| Modifying agency | EG-GICUC |
| Description conventions | rda |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| Language code of summary or abstract | eng |
| -- | ara |
| 049 ## - Acquisition Source | |
| Acquisition Source | Deposit |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.401 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) | |
| Classification number | 658.401 |
| Edition number | 21 |
| 097 ## - Degree | |
| Degree | M.Sc |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Local Call Number | Cai01.18.06.M.Sc.2023.We.I |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Authority record control number or standard number | Wesam Elsayed Abd El Maksoud Elbendary, |
| Preparation | preparation. |
| 245 14 - TITLE STATEMENT | |
| Title | The impact of the application of communication and information technology on the customer satisfaction of healthcare / |
| Statement of responsibility, etc. | by Wesam Elsayed Abd El Maksoud Elbendary ; Supervision of Dr. Salwa Mahmoud Assar, Dr. Mohamed Saad Abdelkarim. |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | / أثر تطبيق تكنولوجيا الاتصاالات والمعلومات على رضا عملاء الرعاية الصحية |
| 264 #0 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | 2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 149 pages : |
| Other physical details | illustrations ; |
| Dimensions | 30 cm. + |
| Accompanying material | CD. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rda content |
| 337 ## - MEDIA TYPE | |
| Media type term | Unmediated |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Source | rdacarrier |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Sc.)-Cairo University, 2023. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliography: pages 128-136. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | he study aims to ascertain the impact of the application of health information and Communication technology (HIT) on customer satisfaction in healthcare including healthcare providers as internal customers and patients and service recipients as external customers. <br/> The researcher applied the analytical descriptive approach to accomplish the study's objectives, and a convenience sampling method to approach the eligible participants from healthcare providers, patients, and service recipients.<br/> Data were collected using two-structured online questionnaires (one for external healthcare customers and the other for the internal healthcare customers). 421 questionnaires were answered (215 for the external customers’ questionnaire and 206 for the internal customers’ questionnaire).<br/>Finding from external healthcare customer questionnaire revealed that ability of the majority of the study sample to use online medical services, in addition reliance on the different medical websites in medical awareness and on online medical services in saving time, reducing the cost and effort to obtain various medical services. There was approving for the role of HIT applications in improving various communication means to obtain multiple medical services.<br/> On the other side, there was a preference for traditional face-to-face healthcare visits. Online appointment scheduling is a huge obstacle without high-speed Internet and availability of smartphones or computers. These issues make some people not preferable to that service. In addition, older adults may face difficulties or be unable to book online medical visits.<br/>Findings from internal healthcare customer questionnaire revealed that the computers may be available at government hospitals, but their capability is inconsistent with the volume of work required, and they are not maintained most of the Time, Internet connection and internal communication network between the other departments are only available in some governmental hospitals. In addition, some private hospitals do not have an internal communication network between the other departments. Also, there is lack of capabilities and resources. Electronic registration for Patient data is only done at a few hospitals, most of which are private. Likewise, supportive medical systems are used only on a limited scale.<br/>On the other side, there is a large consensus among opinions of healthcare providers on the approval of flexibility and ease of use of the electronic medical record (EMR) and the application of HIT. In addition, there is approval on the effect of HIT to improve the communication between healthcare providers and patients, providing recent information on the patient's medical history and getting access to information in conveniently way. HIT contributes to improve medical performance, decreased errors, and easier learning and distance training.<br/>Based on the above findings, the study made the following recommendations: Implementing an interconnected network of Information and Communication Technologies (ICTs) across health system segments requires collaboration between healthcare organizations, government, and the ICT sector. Quality of the electronic medical consultation and services must be ensured through collaboration and monitoring from healthcare organizations. Technical obstacles in EMR implementation must be addressed. Effective budget allocation and continuous training are necessary for efficient use. Decision makers should utilize healthcare providers' opinions for enhancing the healthcare. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | هدفت الدراسة إلى التعرف على دور تطبيق تكنولوجيا المعلومات والاتصالات الصحية على رضا العملاء بما في ذلك مقدمي الرعاية الصحية كعملاء داخليين ومتلقي الخدمة كعملاء خارجيين<br/> وقد طبقت الباحثة المنهج الوصفي التحليلي لتحقيق أهداف الدراسة، وطريقة أخذ العينات الملائمة للوصول للمشاركين من مقدمي الرعاية الصحية والمرضى ومتلقي الخدمة. كذلك تم جمع البيانات باستخدام استبيانين عبر الإنترنت (أحدهما لعملاء الرعاية الصحية الخارجيين والآخر لعملاء الرعاية الصحية الداخليين). تم الرد على 421 استبانة (215 لاستبانة العملاء الخارجيين و206 لاستبانة العملاء الداخليين).<br/>وكشفت النتائج المستخلصة من استبانة عملاء الرعاية الصحية الخارجيين عن قدرة غالبية عينة الدراسة على استخدام الخدمات الطبية عبر الإنترنت، بالإضافة إلى الاعتماد على المواقع الطبية المختلفة في التوعية الطبية وعلى الخدمات الطبية عبر الإنترنت في توفير الوقت وتقليل التكلفة والجهد للحصول على الخدمات الطبية المختلفة. تم الموافقة على دور تطبيق تكنولوجيا المعلومات والاتصال الصحية في تحسين وسائل الاتصال المختلفة للحصول على خدمات طبية متعددة.<br/>على الجانب الآخر، كان هناك تفضيل لزيارات الرعاية الصحية التقليدية وجها لوجه. كذلك تعد جدولة المواعيد عبر الإنترنت عقبة كبيرة بدون إنترنت عالي السرعة وتوافر الهواتف الذكية أو أجهزة الكمبيوتر. بالإضافة إلى ذلك، قد يجد كبار السن صعوبة في حجز الزيارات الطبية عبر الإنترنت.<br/> كشفت نتائج استبانة عملاء الرعاية الصحية الداخليين أن أجهزة الكمبيوتر قد تكون متوفرة في المستشفيات الحكومية، لكن قدرتها لا تتوافق مع حجم العمل المطلوب، ولا يتم صيانتها في معظم الأوقات، ولا يتوفر اتصال بالإنترنت أو شبكة اتصال داخلية إلا في بعض المستشفيات الحكومية. بالإضافة إلى ذلك، لا يوجد لدى بعض المستشفيات الخاصة شبكة اتصال داخلية بين الأقسام الأخرى. كذلك نقص القدرات والموارد ويتم التسجيل الإلكتروني لبيانات المرضى فقط في عدد قليل من المستشفيات، ومعظمها خاص. وبالمثل، يتم استخدام الأنظمة الطبية الداعمة فقط على نطاق محدود. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Issues CD | Issues also as CD. |
| 546 ## - LANGUAGE NOTE | |
| Text Language | Text in English and abstract in Arabic & English. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Quality Control |
| Source of heading or term | qrmak |
| 653 #0 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Information and Communication Technology |
| -- | Customer Satifaction |
| -- | Healthcare |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Salwa Mahmoud Assar |
| Relator term | thesis advisor. |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mohamed Saad Abdelkarim |
| Relator term | thesis advisor. |
| 900 ## - Thesis Information | |
| Grant date | 01-01-2023 |
| Supervisory body | Salwa Mahmoud Assar |
| -- | Mohamed Saad Abdelkarim |
| Universities | Cairo University |
| Faculties | Faculty of Graduate Studies for Statistical Research |
| Department | Department of Statistical Quality Control and Quality Assurance |
| 905 ## - Cataloger and Reviser Names | |
| Cataloger Name | Shimaa |
| Reviser Names | Huda |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Edition | 21 |
| Suppress in OPAC | No |
| Source of classification or shelving scheme | Home library | Current library | Date acquired | Inventory number | Full call number | Barcode | Date last seen | Effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 05.01.2025 | 90155 | Cai01.18.06.M.Sc.2023.We.I | 01010110090155000 | 05.01.2025 | 05.01.2025 | Thesis |