Using SERVQUAL for measuring property insurance service quality and its effect on customer perceived value : (Record no. 55153)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03567cam a2200337 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | EG-GiCUC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250223031429.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160223s2015 ua d f m 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EG-GiCUC |
| Language of cataloging | eng |
| Transcribing agency | EG-GiCUC |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | Deposite |
| 097 ## - Thesis Degree | |
| Thesis Level | M.Sc |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Cai01.05.03.M.Sc.2015.Sa.U |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sarah Elsayed Ahmed Lasheen |
| 245 10 - TITLE STATEMENT | |
| Title | Using SERVQUAL for measuring property insurance service quality and its effect on customer perceived value : |
| Remainder of title | A comparative study between public and private sectors in Egypt / |
| Statement of responsibility, etc. | Sarah Elsayed Ahmed Lasheen ; Supervised Moawad Hasanen , Mostafa Yousri |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | {uFED7}{uFEF4}{uFE8E}{uFEB1} {uFEA0}{uFEED}{uFEA9}{uFE93} {uFE8D}{uFEDF}{uFEA8}{uFEA9}{uFEE4}{uFE94} {uFE8D}{uFEDF}{uFE98}{uFE84}{uFEE4}{uFEF4}{uFEE8}{uFEF4}{uFE94} {uFEDF}{uFEB8}{uFEAD}{uFEDC}{uFE8E}{uFE95} {uFE8D}{uFEDF}{uFE98}{uFE84}{uFEE4}{uFEF4}{uFEE5} ({uFEE4}{uFEE4}{uFE98}{uFEE0}{uFEDC}{uFE8E}{uFE95}) {uFE92}{uFE8E}{uFEB4}{uFE98}{uFEA8}{uFEA9}{uFE8D}{uFEE1} {uFEE4}{uFED8}{uFEF4}{uFE8E}{uFEB1} {uFE8D}{uFEDF}{uFED4}{uFEA0}{uFEED}{uFE93} : {uئإإؤ} {uئإ٩٨}{uئإ٨٤}{uئإ٩أ}{uئإئ٤}{uئإءؤ}{uئإإآ}{uئإ٨إ} {uئإأآ}{uئإإ٠}{uئإئ٠} {uئإ٨ؤ}{uئإؤئ}{uئإؤ٨}{uئإئ٤}{uئإإ٤}{uئإ٩٤} {uئإ٨ؤ}{uئإؤئ}{uئإإ٤}{uئإء٩}{uئإءؤ}{uئإؤأ}{uئإ٩٤} : |
| Remainder of title | {uFEA9}{uFEAD}{uFE8D}{uFEB4}{uFE94} {uFEE4}{uFED8}{uFE8E}{uFEAD}{uFEE8}{uFE94} {uFE92}{uFEF4}{uFEE5} {uFE8D}{uFEDF}{uFED8}{uFEC1}{uFE8E}{uFEC9} {uFE8D}{uFEDF}{uFECC}{uFE8E}{uFEE1} {uFEED} {uFE8D}{uFEDF}{uFEA8}{uFE8E}{uFEB9} {uFED3}{uFEF0} {uFEE4}{uFEBC}{uFEAD} |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cairo : |
| Name of publisher, distributor, etc. | Sarah Elsayed Ahmed Lasheen , |
| Date of publication, distribution, etc. | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 135 Leaves : |
| Other physical details | charts ; |
| Dimensions | 30cm |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Sc.) - Cairo University - Faculty of Commerce - Department of Mathematics and Insurance |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This masters{u2019} thesis aimed to measure service quality and its effect on customer{u2019}s perceived value in the insurance industry of Egypt. Specifically, it measured the gap between customer{u2019}s expectations and perceptions regarding the dimensions of insurance service quality, then studied the effect of that perceived quality on customer{u2019}s perceived value in both public and private sectors. The study was a cross-sectional survey that used self-administered structured questionnaire to the target population of customers of insurance companies in Egypt. SERVQUAL tool was used to measure the expectations- perceptions gap regarding the dimensions of service quality. Data analysis using SPSS version15 and AMOS version 20 showed significant relationships between the research variables. Findings indicated that insurance service perceived quality has a significant effect on the customer perceived value as customer perceived value increases if the perceived quality of the insurance service increases according to the logistic regression model as follows: P(Y) : Probability of Perceived Value. e : equals 2.7183 . PQ-Tang : Perceived quality of Tangability. PQ-Rel: Perceived quality of Reliability. PQ-Resp : Perceived quality of Responsiveness. PQ- Assur: Perceived quality of Assurance. PQ-Emp : Perceived quality of Empathy |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Issued also as CD |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Insurance service quality |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Perceived Value |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | SERVQUAL |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Moawad Hasanen , |
| Relator term | |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mostafa Yousri , |
| Relator term | |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://172.23.153.220/th.pdf">http://172.23.153.220/th.pdf</a> |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Enas |
| Reviser | Cataloger |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Nazla |
| Reviser | Revisor |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Koha item type | Copy number |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 11.02.2024 | Cai01.05.03.M.Sc.2015.Sa.U | 01010110068037000 | 22.09.2023 | Thesis | ||
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | مخـــزن الرســائل الجـــامعية - البدروم | 11.02.2024 | Cai01.05.03.M.Sc.2015.Sa.U | 01020110068037000 | 22.09.2023 | CD - Rom | 68037.CD |