Customer relationship management in call centers / (Record no. 57576)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02253cam a2200325 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | EG-GiCUC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250223031541.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160828s2015 ua d f m 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EG-GiCUC |
| Language of cataloging | eng |
| Transcribing agency | EG-GiCUC |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | Deposite |
| 097 ## - Thesis Degree | |
| Thesis Level | M.Sc |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Cai01.18.03.M.Sc.2015.Sh.C |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Shimaa Salem Abdelghafar Salem |
| 245 10 - TITLE STATEMENT | |
| Title | Customer relationship management in call centers / |
| Statement of responsibility, etc. | Shimaa Salem Abdelghafar Salem ; Supervised Abdelhadi N. Ahmed |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | إدارة علاقات العملاء فى مراكز الاتصال |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cairo : |
| Name of publisher, distributor, etc. | Shimaa Salem Abdelghafar Salem , |
| Date of publication, distribution, etc. | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 80 Leaves : |
| Other physical details | charts ; |
| Dimensions | 30cm |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Sc.) - Cairo University - Institute of Statistical Studies and Research - Department of Mathematical Statistics |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This research deals with the role of quality of service management in achieving customers in telecommunications companies satisfaction consisted study a problem that both the quality and customer satisfaction have become a real concern for each nonprofit organization was or service designed to promote and want to achieve appropriate market position and seek some stability and continuity in the business scope. And services in general characterized by the inability to touch it, and the disparity in the level of service, and consumption in that one and other characteristics that make the quality assessment process more difficult compared to material goods. This study aimed at measuring the quality of services from a customer perspective and disclosure of benefits and the benefits they can get by the Company as a result of measuring the quality of its services and developing them down essential to the goal can not be to increase its market share and maximize profits, and knowledge of customers' attitudes towards services and thus improve this Services for the better |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Issued also as CD |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Call center |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer service |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Relationship management |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Abdelhadi Nibeh Ahmed , |
| Relator term | |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://172.23.153.220/th.pdf">http://172.23.153.220/th.pdf</a> |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Enas |
| Reviser | Cataloger |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Nazla |
| Reviser | Revisor |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Koha item type | Copy number |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 11.02.2024 | Cai01.18.03.M.Sc.2015.Sh.C | 01010110069523000 | 22.09.2023 | Thesis | ||
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | مخـــزن الرســائل الجـــامعية - البدروم | 11.02.2024 | Cai01.18.03.M.Sc.2015.Sh.C | 01020110069523000 | 22.09.2023 | CD - Rom | 69523.CD |