A modeling framework for enhancing customer satisfaction / (Record no. 64331)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02776cam a2200337 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | EG-GiCUC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250223031907.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 171231s2017 ua d f m 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EG-GiCUC |
| Language of cataloging | eng |
| Transcribing agency | EG-GiCUC |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | Deposite |
| 097 ## - Thesis Degree | |
| Thesis Level | M.Sc |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Cai01.20.02.M.Sc.2017.Ya.M |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Yassmin Kamal Aly Ahmed Elsharkawy |
| 245 12 - TITLE STATEMENT | |
| Title | A modeling framework for enhancing customer satisfaction / |
| Statement of responsibility, etc. | Yassmin Kamal Aly Ahmed Elsharkawy ; Supervised Moataz Mohamed Khorshid , Mohamed Mostafa Saleh |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | إطار للنمذجة من اجل تحسين رضاء العميل |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cairo : |
| Name of publisher, distributor, etc. | Yassmin Kamal Aly Ahmed Elsharkawy , |
| Date of publication, distribution, etc. | 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 74 Leaves : |
| Other physical details | charts ; |
| Dimensions | 30cm |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Sc.) - Cairo University - Faculty of Computer and Information - Department of Operations Research and Decision Support |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In a very rapid, competitive environment, characterized by stochasticity, randomness, non-linearity and complexity, organizations who fall to stand strong in front of changes will definitely die. Every organization{u2019}s objective is to maximize its profit. Customers are the main assist of any running business. In order to maximize the for any organization, customer{u2019}s satisfaction becomes one of the most important performance Indicator (KPI) to guarantee the organization{u2019}s success. Increasing customer{u2019}s satisfaction will increase the probability of purchasing of the product service which directly affects the profit. This thesis proposes a simulation framework that can enhance an organization{u2019}s product to increase the customer{u2019}s satisfaction via integrating conjoint analysis, system dynamics and stochastic optimization. There are two main types of decisions (that decision-maker can control). Either to set the price, or to enhance the quality of the important attributes in the product or service studied taking into considerations the process and costs. These attributes are selected based on their relative utility conjoint analysis. In order to apply the model, the required data was collected through survey questionnaire sent to the different customers. The proposed framework aims to identify robust and near optimal values for decisions, taking into consideration the uncertain variables in the environment like the rate of growth of competitor`s utilities |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Issued also as CD |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Conjoint analysis |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Dynamic models |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Lancaster analysis |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Moataz Mohamed Khorshid , |
| Relator term | |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mohamed Mostafa Saleh , |
| Relator term | |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://172.23.153.220/th.pdf">http://172.23.153.220/th.pdf</a> |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Nazla |
| Reviser | Revisor |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Samia |
| Reviser | Cataloger |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Koha item type | Copy number |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 11.02.2024 | Cai01.20.02.M.Sc.2017.Ya.M | 01010110073965000 | 22.09.2023 | Thesis | ||
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | مخـــزن الرســائل الجـــامعية - البدروم | 11.02.2024 | Cai01.20.02.M.Sc.2017.Ya.M | 01020110073965000 | 22.09.2023 | CD - Rom | 73965.CD |