Examining the factors associated with patient loyalty in private healthcare sector in Egypt / (Record no. 67810)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02802cam a2200325 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | EG-GiCUC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250223032055.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 181003s2018 ua dh f m 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EG-GiCUC |
| Language of cataloging | eng |
| Transcribing agency | EG-GiCUC |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | Deposite |
| 097 ## - Thesis Degree | |
| Thesis Level | Ph.D |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Cai01.05.01.Ph.D.2018.Ra.E |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rania Ahmed Aly Elgarem |
| 245 10 - TITLE STATEMENT | |
| Title | Examining the factors associated with patient loyalty in private healthcare sector in Egypt / |
| Statement of responsibility, etc. | Rania Ahmed Aly Elgarem ; Supervised Amira Fouad Ahmed Mahran |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | دراسة العوامل المرتبطة بولاء المريض فى قطاع المستشفيات الخاصة فى مصر |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cairo : |
| Name of publisher, distributor, etc. | Rania Ahmed Aly Elgarem , |
| Date of publication, distribution, etc. | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 167 Leaves : |
| Other physical details | charts , facsimiles ; |
| Dimensions | 30cm |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (Ph.D.) - Cairo University - Faculty of Commerce - Department of Business Administration |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This study investigates Egyptian patient loyalty in order to identify the important variables associated with patient loyalty in Egyptian private hospitals; through developing a comprehensive model which examines the relationship between the perceived service quality, price, trust, and waiting time as independent variables; and the patient loyalty as a dependent variable, the patient satisfaction as a mediating variable between the independent variables and the patient loyalty and the socio-demographic variables as moderators on the relationship between the patient satisfaction and the patient loyalty. A single cross-sectional descriptive form of research was employed. A questionnaire was used to collect data from 462 patients from private hospitals. Confirmatory Factor Analysis was used to test the validity of the scales and Structural Equation Modeling was used to test the research hypotheses. The proposed model was strongly supported by the data collected in Egypt with patient satisfaction R2 = 83.6% and patient loyalty R2 = 84.7%.The results showed that trust, price and patient satisfaction have significant effects on patient loyalty; where as, perceived service quality and trust have significant effects on patient satisfaction. In addition, the findings revealed that patient satisfaction fully mediates the relationship between perceived service quality and patient loyalty, where as, patient satisfaction partially mediates the relationship between trust and patient loyalty |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Issued also as CD |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Associated with patient loyalty |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Patient loyalty in private healthcare sector in Egypt |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Private healthcare sector |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Amira Fouad Ahmed Mahran , |
| Relator term | |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://172.23.153.220/th.pdf">http://172.23.153.220/th.pdf</a> |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Nazla |
| Reviser | Revisor |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Shimaa |
| Reviser | Cataloger |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Koha item type | Copy number |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 11.02.2024 | Cai01.05.01.Ph.D.2018.Ra.E | 01010110075999000 | 22.09.2023 | Thesis | ||
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | مخـــزن الرســائل الجـــامعية - البدروم | 11.02.2024 | Cai01.05.01.Ph.D.2018.Ra.E | 01020110075999000 | 22.09.2023 | CD - Rom | 75999.CD |