Investigating the impact of service providers' appearance cues on customers{u2019}emotions and approach behavior / (Record no. 74935)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03128cam a2200325 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | EG-GiCUC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250223032429.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191103s2019 ua d f m 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EG-GiCUC |
| Language of cataloging | eng |
| Transcribing agency | EG-GiCUC |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | Deposite |
| 097 ## - Thesis Degree | |
| Thesis Level | M.Sc |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Cai01.05.01.M.Sc.2019.Ah.I |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ahmed Gamal Abdelwahed Elkattan |
| 245 10 - TITLE STATEMENT | |
| Title | Investigating the impact of service providers' appearance cues on customers{u2019}emotions and approach behavior / |
| Statement of responsibility, etc. | Ahmed Gamal Abdelwahed Elkattan ; Supervised Mohamed Sobhy Ahmed |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | دراسة تأثير معالم المظهر الخارجي لمقدم الخدمة على مشاعر العميل وسلوك الاقبال على الخدمة |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cairo : |
| Name of publisher, distributor, etc. | Ahmed Gamal Abdelwahed Elkattan , |
| Date of publication, distribution, etc. | 2019 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 183 . Leaves : |
| Other physical details | charts ; |
| Dimensions | 30cm |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Sc.) - Cairo University - Faculty of Commerce - Department of Business Administration |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Purpose- The study aims to examine service providers{u2019} appearance by addressing the influence of and interaction between two observable cues (hijab and eyeglasses) on customers{u2019} impressions and service outcomes in hedonic and utilitarian contexts. Design/methodology/approach- In-depth interviews were conducted with female undergraduate and postgraduate students. Then, two experiments were conducted. 2{u00D7}2 between-subject factorial design conducted on 140 students for each study using digital colored photographs and scenarios. Findings- Indicated that absence of hijab triggers high ratings of competence, expected service quality and perceived congruence for wedding planner. Customers' impressions of warmth and 3 competence seem unaffected by the display of eyeglasses by both wedding planner and physician. The presence of hijab as hedonic appearance cue was rated as a liability in wedding planner context, while the absence of eyeglasses as utilitarian appearance cue was rated as a liability in physician context. Research limitations/implications- The study helps service managers to build warmth and competence-based strategies based on service providers' appearance. Furthermore, service managers should take into account the goodness of fit between service employees' characteristics and service attributes in order to draw intended traits impressions and improve the level of patronage to service. However, this research is limited, as it examines only female service employees. Originality/value- The study is one of the few studies that address how customers' draw meanings and impressions based on appearance cues such as hijab and eyeglasses pre-core encounter in two contexts -wedding planner and physician contexts. Such relationships were not sufficiently and adequately explored in service literature |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Issued also as CD |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Hijab |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Service providers' appearance |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Warmth |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mohamed Sobhy Ahmed , |
| Relator term | |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://172.23.153.220/th.pdf">http://172.23.153.220/th.pdf</a> |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Asmaa |
| Reviser | Cataloger |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Nazla |
| Reviser | Revisor |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Koha item type | Copy number |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 11.02.2024 | Cai01.05.01.M.Sc.2019.Ah.I | 01010110079760000 | 22.09.2023 | Thesis | ||
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | مخـــزن الرســائل الجـــامعية - البدروم | 11.02.2024 | Cai01.05.01.M.Sc.2019.Ah.I | 01020110079760000 | 22.09.2023 | CD - Rom | 79760.CD |