Analyze the waiting lines at ticket windows for Cairo Metro to improve customer service / (Record no. 80010)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02955cam a2200337 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | EG-GiCUC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250223032708.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210227s2020 ua f m 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EG-GiCUC |
| Language of cataloging | eng |
| Transcribing agency | EG-GiCUC |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | Deposite |
| 097 ## - Thesis Degree | |
| Thesis Level | M.Sc |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Cai01.18.06.M.Sc.2020.Ye.A |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Yehia Ahmed Mohamed |
| 245 10 - TITLE STATEMENT | |
| Title | Analyze the waiting lines at ticket windows for Cairo Metro to improve customer service / |
| Statement of responsibility, etc. | Yehia Ahmed Mohamed ; Supervised Hesham Makhlouf , Mohamed Mostafa |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | تحليل طوابير الانتظار عند شبابيك تذاكر مترو القاهرة لتحسين خدمة العميل |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cairo : |
| Name of publisher, distributor, etc. | Yehia Ahmed Mohamed , |
| Date of publication, distribution, etc. | 2020 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 56 Leaves ; |
| Dimensions | 30cm |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Sc.) - Cairo University - Faculty of Graduate Studies for Statistical Research - Department of Statistical Quality Control and Quality Assurance |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Cairo is the largest city in the African Continent and the Middle East region with a population of over 20 million, representing more than 20% of the total population of Egypt. Cairo has terrible traffic jams and several traffic congestion problems which mean long waiting times for any transportation activities. Therefore, Cairo metro attracts plenty of passengers providing rapid and affordable transportation. At present, the metro stations in density populated areas such as Ain-shams, El-marge, Hadayeq El-maady and Dar El-Salam, where the metro is the main public transport in these areas face a major difficulty with the very large passengers' arrival rate at ticket windows in the morning intending to reach their work. The consequences are long waiting lines building up.The waiting lines form because passengers arrive at the ticket windows faster than they can be served. While the station servers are trying to serve at their fastest pace, the remarkably large queues indicate that there is a big problem that the station faces in its services, which must be dealt with rapidly. The main object of the study was analysing the queuing situation at ticket windows in the metro stations and writing a program to calculate the system performance measures, and use this program to propose appropriate solution to the metro management for service quality improvement. This research contains the analysis of queuing system at ticket windows for one of the metro stations as example. The data used was collected from extensive observations of the Ain Shams station. The appropriate queuing model was chosen and software program was written for this model |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Issued also as CD |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Passengers |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Queuing theory |
| 653 #4 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Waiting lines |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hesham Makhlouf , |
| Relator term | |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mohamed Mostafa , |
| Relator term | |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://172.23.153.220/th.pdf">http://172.23.153.220/th.pdf</a> |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Nazla |
| Reviser | Revisor |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Shimaa |
| Reviser | Cataloger |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Koha item type | Copy number |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 11.02.2024 | Cai01.18.06.M.Sc.2020.Ye.A | 01010110082803000 | 22.09.2023 | Thesis | ||
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | مخـــزن الرســائل الجـــامعية - البدروم | 11.02.2024 | Cai01.18.06.M.Sc.2020.Ye.A | 01020110082803000 | 22.09.2023 | CD - Rom | 82803.CD |