The Impact of Attributions of Self-Service Technology Failure on its Continued Use / (Record no. 84776)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02401nam a2200349 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | EG-GiCUC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250223032937.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220901s2021 ua d f m 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EG-GiCUC |
| Language of cataloging | eng |
| Transcribing agency | EG-GiCUC |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | Deposite |
| 097 ## - Thesis Degree | |
| Thesis Level | M.Sc |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Cai01.05.01.M.Sc.2021.Fa.I |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Farida Muhammad Samy Amen |
| 245 10 - TITLE STATEMENT | |
| Title | The Impact of Attributions of Self-Service Technology Failure on its Continued Use / |
| Statement of responsibility, etc. | Farida Muhammad Samy Amen ; Supervised Gamal Sayed Abdelaziz , Ola Tarek |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | دراسة أثر اسناد فشل تكنولوجيا الخدمات الذاتية على استمرار استخدامها |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cairo : |
| Name of publisher, distributor, etc. | Farida Muhammad Samy Amen , |
| Date of publication, distribution, etc. | 2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 172 P . : |
| Other physical details | charts ; |
| Dimensions | 25cm |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (M.Sc.) - Cairo University - Faculty of Commerce - Department of Business Administration |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Self-service technologies (SSTs), (e.g. Automated teller machines) are reshaping how services are created and provided to their users where they can get their services faster and less costly than full-service settings. However, customers do sometimes encounter service failures during the use of these technologies. This research aims to understand the impact of attributions of five types of service failures in SST that customers make using locus and stability dimensions of attribution theory on their recovery expectancy and their continued use of the technology. Besides, drawing on expectancy theory to study the mediating role of customer recovery expectancy on the impact of attributions of service failures on the continued use of SST. This study adopted a scenario-based experimental design, where five types of service failures during the use of automated teller machines (ATMs) were manipulated. The described scenarios were followed by an online self-reported survey. Using a convenience sample, 370 responses were gathered online and valid for subsequent statistical analysis using PLS-SEM |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Issued also as CD |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Technology |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Self-service technologies (SSTs) |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | service failure |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | service recovery |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gamal Sayed Abdelaziz , |
| Relator term | |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ola Tarek , |
| Relator term | |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://172.23.153.220/th.pdf">http://172.23.153.220/th.pdf</a> |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Cataloger | Amira |
| Reviser | Cataloger |
| 905 ## - LOCAL DATA ELEMENT E, LDE (RLIN) | |
| Reviser | Revisor |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Koha item type | Copy number |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 11.02.2024 | Cai01.05.01.M.Sc.2021.Fa.I | 01010110085702000 | 22.09.2023 | Thesis | ||
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | مخـــزن الرســائل الجـــامعية - البدروم | 11.02.2024 | Cai01.05.01.M.Sc.2021.Fa.I | 01020110085702000 | 22.09.2023 | CD - Rom | 85702.CD |