"Co-published simultaneously as Journal of access services, volume 5, number 1/2 and number 3 2007"--T.p. verso.

Includes bibliographical references and index.

Reflections on academic libraries in the 21st century / W. Bede Mitchell -- People first : a New Zealand approach to staff, structure, and service / Jane Hill -- Mildly delirious libraries : transforming your library from top to bottom / Pam Sandlian Smith -- The new academic library and student services / Jim Morris -- An evaluation of selected ASERL Web pages : "best practices" for serving distance learners / Melanie Thomas -- Video reference and the library kiosk : experimentation and evaluation / Char Booth -- Totem kiosk, not just for the hotel lobby / Kelly Broughton -- Copy that! : reaping the potential benefits from incorporating a copy center within access services / Phil Rochâe -- 24 hour service at Georgia Southern University : 1989-2007 / Fred Smith -- ALI : a digital archive of DAISY books / Asa Forsberg -- Retraining is draining : motivating student employees to high performance and longevity / Nancy Lichten Alder -- Improving circulation services through staff involvement / Cynthia M. Kisby, Marcus D. Kilman -- Great service pays : a model for service delivery in an academic music library / Andrew M. Wilson -- Aloha to new learning : uniting student and career staff through training / Lynn N. Baird -- Student workers : cross training in the academic environment / Lani Hall Draper, Tina A. Oswald, Margie Renfro -- Stacks tour project presents staff development opportunity / Barbara M. Coopey, David Nicastro -- Lean thinking in libraries : a case study on improving shelving turnaround / Nancy J. Kress -- Phantom use : quantifying in-library browsing of circulating materials / Victoria H. Wagner -- Managing lost and missing books / Bethany Badgett Sewell, Andrew Jonathan Miller -- Circulation on the go : implementing wireless laptop circulation in a state university academic library / June L. Power -- Laptop circulation at Eastern Washington University / Doris Munson, Elizabeth Malia -- Beyond "classroom" technology : the equipment circulation program at Rasmuson Library, University of Alaska Fairbanks / Karen Jensen -- Computer reservation system / Sandra L. Cannon -- The impossible takes a little longer : implementing a copyright policy for electronic reserves / Susan Clayton -- Electronic reserves, copyright, and CMS integration : six years later / Jodi Poe, Sonja McAbee -- Tackling copyright in the digital age : an initiative of the University of Connecticut libraries / Barbara Oakley, Betsy Pittman, Tracey Rudnick -- Textbooks 101 : textbook collection at the University of Minnesota / Caroline Crouse -- IFLA guidelines for best practice for interlibrary loan and document delivery / Joan E. Stein -- Books-on-demand pilot program : an innovative "patron-centric" approach to enhance the library collection / Michelle Foss -- Having java in the library doesn't necessarily require a coffee cart : using an object-oriented programming language to streamline circulation services for a distance education university / Sara Godbee, Mark deJong -- Bringing delivery into the fold : a discussion of cross-departmental document delivery service implementation in academic libraries / Erik Mitchell, Cristina Yu -- We deliver! : Randall express delivery service / Madeleine Bombeld -- Delivering library services to users : a case study of the Sooner Xpress service at the University of Oklahoma / Molly Murphy, Shelly Franklin, Ann Raia -- Document delivery to a cast of thousands : free article delivery service at Indiana University / Sherri Michaels.