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Service management : operations, strategy, information technology / James A. Fitzsimmons , Mona J. Fitzsimmons.

By: Contributor(s): Material type: ArticleArticlePublication details: Boston : McGraw-Hill/Irwin , c2008.Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN:
  • 007337783X (alk. paper)
  • 9780073377834 (alk. paper)
Subject(s): DDC classification:
  • 658 22
LOC classification:
  • HD9980.5 .F549 2008
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Holdings
Item type Current library Home library Call number Copy number Status Date due Barcode
CD - Rom CD - Rom قاعة الكتب - الدور الثاني المكتبة المركزبة الجديدة - جامعة القاهرة 658 F562 2008 C.D. (Browse shelf(Opens below)) C.1 Not for loan 01020110188881000
Books Books قاعة الكتب - الدور الثاني المكتبة المركزبة الجديدة - جامعة القاهرة 658 F562 2008 (Browse shelf(Opens below)) C.1 Available 01000110188881000

Includes bibliographical references and indexes.

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