The factors influencing customers' complaining intentions within the Hospitality industry in Egypt / Nesma Ammar ; Supervised Ehab Abouaish
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TextLanguage: English Publication details: Cairo : Nesma Ammar , 2011Description: 242 Leaves : charts ; 30cmOnline resources: Dissertation note: Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Management Summary: The area of customer complaints has received considerable attention especially within the service industry. Service failures are commonly practiced within the hospitality industry, thus customer dissatisfaction and its undesirable outcomes are automatically associated. This study examined the Egyptian customers complaining intentions within the hospitality industry
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Thesis
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قاعة الثقاقات الاجنبية - الدور الثالث | المكتبة المركزبة الجديدة - جامعة القاهرة | Cai01.34.M.Sc.2011.Ne.F (Browse shelf(Opens below)) | Not for loan | 01010110060265000 |
Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Management
The area of customer complaints has received considerable attention especially within the service industry. Service failures are commonly practiced within the hospitality industry, thus customer dissatisfaction and its undesirable outcomes are automatically associated. This study examined the Egyptian customers complaining intentions within the hospitality industry
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