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Study the use of patient satisfaction surveys to improve service quality in the national cancer institute : An intervention study / Dalia Negm Eldin Mohamed ; Supervised Madiha Said Mohamed Abdelrazik , Wahid Yousry Abdelrahman , Abeer Abdou Barakat

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Cairo : Dalia Negm Eldin Mohamed , 2013Description: 210 P. : charts ; 25cmOther title:
  • دراسة استخدام المسوحات الخاصة برضاء المرضى لتحسين جودة الخدمة فى المعهد القومى للاورام : دراسة تدخلية [Added title page title]
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Dissertation note: Thesis (Ph.D.) - Cairo University - Faculty of Medicine - Department of Community Medicine Summary: Patient satisfaction survey (PSS) could measure the quality of care and prepare advocacy material as policy brief that guide decisions for quality improvement. In cancer institute,conduction of PSS and using its findings is challenging due to the wide spectrum of cancer epidemiology and management strategies. The objectives of the study were to identify cancer patients' impression and attitude towards hospital services, highlight the items of quality of care that need intervention by surgery departments presented to policymakers as policy-brief, and measure the impact of interventions conducted by surgery staff on patient's satisfaction
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Item type Current library Home library Call number Copy number Status Date due Barcode
Thesis Thesis قاعة الرسائل الجامعية - الدور الاول المكتبة المركزبة الجديدة - جامعة القاهرة Cai01.11.08.Ph.D.2013.Da.S (Browse shelf(Opens below)) Not for loan 01010110063228000
CD - Rom CD - Rom مخـــزن الرســائل الجـــامعية - البدروم المكتبة المركزبة الجديدة - جامعة القاهرة Cai01.11.08.Ph.D.2013.Da.S (Browse shelf(Opens below)) 63228.CD Not for loan 01020110063228000

Thesis (Ph.D.) - Cairo University - Faculty of Medicine - Department of Community Medicine

Patient satisfaction survey (PSS) could measure the quality of care and prepare advocacy material as policy brief that guide decisions for quality improvement. In cancer institute,conduction of PSS and using its findings is challenging due to the wide spectrum of cancer epidemiology and management strategies. The objectives of the study were to identify cancer patients' impression and attitude towards hospital services, highlight the items of quality of care that need intervention by surgery departments presented to policymakers as policy-brief, and measure the impact of interventions conducted by surgery staff on patient's satisfaction

Issued also as CD

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