Thesis (Ph.D.) - Cairo University - Faculty of Commerce - Department of Business Administration

The concept and practice of Information and communications technology (ICT) as a service has become essential in business transactions. Yet the majority of Egyptian governmental hospitals have not adopted that service optimally. Therefore, many of decision makers at these hospitals are still in doubt about purchasing it and resist its adoption. To fill this gap, this research attempts to develop a model for ICT service purchase intentions through empirically examining the factors affecting ICT purchase intentions in the healthcare industry using the unified theory of acceptance and use of technology (UTAUT) model. The research investigated the antecedents of ICT service purchase intentions of Egyptian hospitals. Taking 75 Egyptian governmental hospitals as a case example, another important aim of this research was to investigate how gender, ages, experiences and voluntariness moderate effects of ICT service purchase intentions. Four major findings were confirmed by this research; firstly, the performance expectancy makes the strongest contribution towards ICT service purchase intentions. Secondly, the facilitating conditions has direct and significant relationship with the purchase intentions in organizational context. Thirdly, the perceived risk is one important factor that negatively affecting the ICT service purchase intentions. Fourthly, there were no support for the moderating effects of each of gender, age, experience and voluntariness on the links to ICT service purchase intentions

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