Modeling total quality management and learning organization in construction design organizations using system dynamics / Dalia Abdelaal Ibrahim Abdelrahman ; Supervised Mohamed Mahdy Marzouk , Mohamed Abdellatif Bakry

Thesis (M.Sc.) - Cairo University - Faculty of Engineering - Department of Civil Engineering

Organizational performance improvement is a strategic goal for any organization. Design organizations adopt popularity effective management concepts like total quality management (TQM) depend on basic management principals to achieve the objectives of all involved stakeholders. Recently, learning organization (LO) concept has been emerged as a new management concept to improve organization's performance. This research aims at developing a model that represents the relationship between total quality management's principals and learning organization's dimensions through causality links using system dynamics approach. The model helps construction design organizations to improve its overall performance by moving towards being a learning organization through developing existing quality system policies and procedures. The model is implemented using vensim PLE® software package, and it is validated through structured interviews with quality professionals, key management employees and system users. Frequency analysis technique is used to discover the level of influence of the model{u2019}s variables on each other. Sensitivity analysis is conducted to determine the most sensitive variable on performance that affect the overall total quality management maturity level and progress of learning level

Issued also as CD