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The impact of quality costs on organization's productivity and its performance using the efqm excellence model : Case study / Tarek Mohamed Saad Eldean Said Ahmed Elkhashen ; Supervised Hegazy M. Zaher, Abdelhamid M. Elabassi

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Cairo : Tarek Mohamed Saad Eldean Said Ahmed Elkhashen , 2017Description: 206 Leaves : charts , facsimiles ; 30cmOther title:
  • أثر تكاليف الجودة علي أداء وانتاجية المنظمة بإستخدام موديل التميز الأوروبي للجودة الشاملة : دراسة حالة [Added title page title]
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  • Issued also as CD
Dissertation note: Thesis (Ph.D.) - Cairo University - Institute of Statistical Studies and Research - Department of Statistical Quality Control and Quality Assurance Summary: The focus of this study is on EFQM excellence model. The study evaluates the impact of quality costs on Organization's Productivity and its Performance.The importance of research emerged through the study of the impact of quality Costs on Organization's Productivity and its performance through using the EFQM Excellence model in services organizations at retail sector at Egypt. This study aims to measure and control Quality Costs and how to use it to improve organization{u2019}s productivity and its performance through implementation of the EFQM excellence model. The research problem is "The EFQM Excellence Model implementation literature at Egypt has neglected the Impact of quality costs, on organization{u2019}s productivity and its performance". Its main objectives are to Study impact of quality costs on organization{u2019}s productivity and its Performance using EFQM Excellence model, and to Enhance awareness of EFQM Excellence model implementation. The study uses three tools, the first is the questionnaire, the second is the self-assessment tool according the RADAR logic, and historical data of B.TECH company. The results demonstrate that there is a relationship between Implementation of EFQM excellence model and organization's performance, and its productivity, and prove that quality costs has impact on organization's Performance, and its productivity
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Item type Current library Home library Call number Copy number Status Date due Barcode
Thesis Thesis قاعة الرسائل الجامعية - الدور الاول المكتبة المركزبة الجديدة - جامعة القاهرة Cai01.18.06.Ph.D.2017.Ta.I (Browse shelf(Opens below)) Not for loan 01010110075308000
CD - Rom CD - Rom مخـــزن الرســائل الجـــامعية - البدروم المكتبة المركزبة الجديدة - جامعة القاهرة Cai01.18.06.Ph.D.2017.Ta.I (Browse shelf(Opens below)) 75308.CD Not for loan 01020110075308000

Thesis (Ph.D.) - Cairo University - Institute of Statistical Studies and Research - Department of Statistical Quality Control and Quality Assurance

The focus of this study is on EFQM excellence model. The study evaluates the impact of quality costs on Organization's Productivity and its Performance.The importance of research emerged through the study of the impact of quality Costs on Organization's Productivity and its performance through using the EFQM Excellence model in services organizations at retail sector at Egypt. This study aims to measure and control Quality Costs and how to use it to improve organization{u2019}s productivity and its performance through implementation of the EFQM excellence model. The research problem is "The EFQM Excellence Model implementation literature at Egypt has neglected the Impact of quality costs, on organization{u2019}s productivity and its performance". Its main objectives are to Study impact of quality costs on organization{u2019}s productivity and its Performance using EFQM Excellence model, and to Enhance awareness of EFQM Excellence model implementation. The study uses three tools, the first is the questionnaire, the second is the self-assessment tool according the RADAR logic, and historical data of B.TECH company. The results demonstrate that there is a relationship between Implementation of EFQM excellence model and organization's performance, and its productivity, and prove that quality costs has impact on organization's Performance, and its productivity

Issued also as CD

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