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Utilizing social enterprise for real-time business process monitoring / Alia Magdy Mohamed Ayoub ; Supervised Hatem Elkady , Amal Elgammal

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Cairo : Alia Magdy Mohamed Ayoub , 2019Description: 77 P. : charts , facsimiles ; 25cmOther title:
  • استغلال شبكات التواصل الاجتماعي للمؤسسات لمتابعه العمليات الاداريه في الزمن الحقيقي [Added title page title]
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  • Issued also as CD
Dissertation note: Thesis (M.Sc.) - Cairo University - Faculty of Computers and Information - Department of Information Systems Summary: The advent of web 2.0 technologies represents a paradigm shift in how individuals collaborate in their businesses and daily lives. Web 2.0 opens new opportunities for businesses to reconsider their strategies and operating models by taking a customer-centric approach, which creates a competitive advantage. Business Process Management (BPM) is taking advantage from this phenomenon (aka social business processes or business processes 2.0), embracing {u2018}social{u2019} and embed it through different stages of the BP lifecycle. This thesis contributes by a novel framework for the real-time monitoring and improvement of business processes by analyzing the huge amounts of social data, providing visibility and control, which leads to informed decision making and immediate corrective actions. Thus, the proposed framework bridges in the gap between the social and business worlds. The applicability, efficiency and utility of the proposed approach is validated through its application on a real-life case study of a leading telecommunication company
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Item type Current library Home library Call number Copy number Status Date due Barcode
Thesis Thesis قاعة الرسائل الجامعية - الدور الاول المكتبة المركزبة الجديدة - جامعة القاهرة Cai01.20.04.M.Sc.2019.Al.U (Browse shelf(Opens below)) Not for loan 01010110079510000
CD - Rom CD - Rom مخـــزن الرســائل الجـــامعية - البدروم المكتبة المركزبة الجديدة - جامعة القاهرة Cai01.20.04.M.Sc.2019.Al.U (Browse shelf(Opens below)) 79510.CD Not for loan 01020110079510000

Thesis (M.Sc.) - Cairo University - Faculty of Computers and Information - Department of Information Systems

The advent of web 2.0 technologies represents a paradigm shift in how individuals collaborate in their businesses and daily lives. Web 2.0 opens new opportunities for businesses to reconsider their strategies and operating models by taking a customer-centric approach, which creates a competitive advantage. Business Process Management (BPM) is taking advantage from this phenomenon (aka social business processes or business processes 2.0), embracing {u2018}social{u2019} and embed it through different stages of the BP lifecycle. This thesis contributes by a novel framework for the real-time monitoring and improvement of business processes by analyzing the huge amounts of social data, providing visibility and control, which leads to informed decision making and immediate corrective actions. Thus, the proposed framework bridges in the gap between the social and business worlds. The applicability, efficiency and utility of the proposed approach is validated through its application on a real-life case study of a leading telecommunication company

Issued also as CD

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