Cancer patient{u2019} satisfaction toword health services provided by non-governmental organizations / Samah Mohamed Ibrahim Matar ; Supervised Mona Sadek Shenouda , Eman Mohamed Seif Elnasr , Manal Mohamed Elsawy

Thesis (M.Sc.) - Cairo University - Faculty of Nursing - Department of Community Health Nursing

Non-governmental organizations (NGOs) play a significant role for cancer' patients in Egypt and helping to build capacity for cancer prevention, treatment and improve access to care. Patient satisfaction has long been considered as an important indicator when measuring health outcomes of care. Aim of the study: was to assess cancer patients{u2019}satisfaction toward health services provided by non-governmental organizations. Design: descriptive exploratory research design was utilized in this study. Setting: Three non-governmental organizations were selected randomly from all cancer organizations at Cairo and Giza governorate. Sample: A purposive sample of 100 cancer patients chosen by specific inclusion criteria. Tool for data collection: one tool consisted of three parts was used to collect data pertinent to the study.First part: Personal data of patients.Second part: data about level of social relationships (communication) regarding cancer {u2018}patients. Third part: data about patient{u2019}s satisfaction towards services offers by non- governmental organizations.Results: more than two thirds of patients were satisfied with the overall services provided by NGOs services. also, the majority of patients were satisfied with services in Bahia Foundation followed by Breast Cancer Foundation of Egypt and the last one was (AFNCI). A highly statistical difference was found between males &females{u2019}satisfaction with health services provided by NGOs as females were more satisfied than males. Conclusion: the study concluded that, more than two thirds of patients were satisfied with the overall services provided by NGOs services, the majority of cancer{u2019} patients in Bahia Foundation were satisf ied about services provided. Recommendation: Based on the study results, it is recommended to develop health education programs for cancer{u2019}patients and community to raise the awareness about nongovernmental services for cancer patients and about how to involve them in these services

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