Thesis (Ph.D.) - Cairo University - Faculty of Commerce - Department of Business Administration

There is a limited number of research studies focused on investigating the relationship between employee silence and counterproductive work behavior especially in the telecommunication sector.Thus, this study aims to examine the moderating role of perceived organizational support on the relationship between employee silence and counterproductive work behavior. Besides,examining the impact of employee silence' dimensions on counterproductive work behavior in the telecommunication sector in Egypt. The participants in this study were 231 including both managerial and executive employees.The research study relationships are tested with correlation analysis and SEM Partial Least Squares. The results of this study have shown that there was a positive and significant impact between acquiescent silence, opportunistic silence and counterproductive work behavior. Also, there was a negative and significant impact between prosocial silence and counterproductive work behavior, while the relationship between quiescent silence (defensive) and counterproductive behavior was not supported as the results have shown a negative and insignificant results. Also the results of the study have shown that perceived organizational support significantly moderate the relationship between the independent and dependent variables

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