Russell, Roberta S. Operations management / Roberta S. Russell, Bernard W. Taylor III. - Upper Saddle River, NJ : Prentice Hall, 2003. - xx, 824 p. : col. ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.) Includes bibliographical references and index. ISBN: 0130493635 Subjects--Topical Terms: Production management.Quality control. LC Class. No.: TS155 / .R753 2003