Willis, Mark R. <br/><br/>
Dealing with difficult people in the library / 
Mark R. Willis. 
 - Chicago :  American Library Association;  1999. 
 - ix, 195 p. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 187) and index. 
<br/><br/><label>ISBN: </label>0838907601 (alk. paper) 
<br/><br/><label>LCCN: </label>99020426 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in library science--United States.<br/>Public libraries--Public relations--United States.<br/>Public libraries--Security measures--United States.<br/>Public services (Libraries)--United States.
<br/><br/><label>LC Class. No.: </label>Z711  / .W64 1999