TY  - BOOK
AU  - Willis,Mark R.
TI  - Dealing with difficult people in the library
SN  - 0838907601 (alk. paper)
AV  - Z711 .W64 1999
PY  - 1999///
CY  - Chicago
PB  - American Library Association
KW  - Communication in library science
KW  - United States
KW  - Public libraries
KW  - Public relations
KW  - Security measures
KW  - Public services (Libraries)
N1  - Includes bibliographical references (p. 187) and index
ER  -