TY  - BOOK
AU  - Katz,William A.
AU  - Clifford,Anne
TI  - Reference and online services handbook: guidelines, policies, and procedures for libraries 
SN  - 0918212499 (v. 1) :  
AV  - Z711 .K33 1982
PY  - 1982///-
CY  - New York
PB  - Neal-Schuman
KW  - Bibliographical services
KW  - Automation
KW  - Handbooks, manuals, etc
KW  - Collection development (Libraries)
KW  - Online information services
KW  - Online library catalogs
KW  - Reference services (Libraries)
KW  - United States
N1  - Includes indexes; Vol. 2: edited by Bill Katz; Bibliography: v. 1, p. xxxvi-xxxviii
ER  -