TY  - BOOK
AU  - Evans,Margaret Kinnell
AU  - Jones,Kathryn
AU  - Usherwood,Bob.
TI  - Improving library and information services through self-assessment: A guide for senior managers and staff developers 
SN  - 13668218
AV  - Z791.A1 C655 1999
PY  - 1999///
CY  - London
PB  - Library Association Pub.
KW  - Libraries
KW  - Self-evaluation
KW  - Library administration
KW  - Total quality management
N1  - Includes bibliographical references(163-174) and index
ER  -