Achieving excellence in retail banking / 
edited by Reinhold Leichtfuss. 
 - Hoboken, NJ :  Wiley,  2003. 
 - 150p.;  24cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0470858273 (cased : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bank management.<br/>Banks and banking.<br/>Strategic planning.
<br/><br/><label>LC Class. No.: </label>HG1573  / .A24 2003