TY  - BOOK
AU  - Leichtfuss,Reinhold
TI  - Achieving excellence in retail banking
SN  - 0470858273 (cased : alk. paper)
AV  - HG1573 .A24 2003
PY  - 2003///
CY  - Hoboken, NJ
PB  - Wiley
KW  - Bank management
KW  - Banks and banking
KW  - Strategic planning
N1  - Includes bibliographical references and index
ER  -