Gummesson, Evert, 1936-

Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketing paradigm / Evert Gummesson. - 3rd ed. - London ; Boston, MA : Elsevier, 2008. - xiv, 376 p.: ill.; 27 cm.

Includes bibliographical references and index.

0750654074


Relationship marketing.

HF5415.55 / .G86 2008

658.8/12