TY - GEN AU - Miller,Katherine TI - Organizational communication: approaches and processes SN - 0495565512 AV - HD30.3 .M55 2009 PY - 2009/// CY - Boston, MA PB - Wadsworth Cengage Learning KW - Communication in organizations KW - Case studies KW - Communication in personnel management KW - Interpersonal communication N1 - Includes bibliographical references (p. 275-296) and indexes ER -