TY  - BOOK
AU  - Masters,Marick Francis
AU  - Albright,Robert R.
TI  - The complete guide to conflict resolution in the workplace
SN  - 0814406297
AV  - HD42 .M38 2002
U1  - 658.4/053 21
PY  - 2002///
CY  - New York
PB  - AMACOM
KW  - Conflict management
KW  - Dispute resolution (Law)
N1  - "September 2001."; American Window; Includes bibliographical references (p. 323-333) and index
ER  -