Brown, Stanley A.,  1946- <br/><br/>
Strategic customer care :  An evolutionary approach to increasing customer value and profitability / 
Stanley A. Brown. 
 - Toronto :  John Wiley & Sons Canada,  c1999. 
 - xiii, 305 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9780471643425 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Management.<br/>Customer relations--Management.<br/>Customer services--Management.
<br/><br/><label>Dewey Class. No.: </label>658.8/12