TY  - BOOK
AU  - Brown,Stanley A.
TI  - Strategic customer care: An evolutionary approach to increasing customer value and profitability 
SN  - 9780471643425
U1  - 658.8/12 21
PY  - 1999///
CY  - Toronto
PB  - John Wiley & Sons Canada
KW  - Consumer satisfaction
KW  - Management
KW  - Customer relations
KW  - Customer services
N1  - Includes bibliographical references
ER  -