Seybold, Patricia B. <br/><br/>
The customer revolution :  how to thrive when customers are in control / 
Patricia B. Seybold with Ronni T. Marshak and Jeffrey M. Lewis. 
 - 1st ed. 
 - New York :  Crown Business,  c2001. 
 - xvii, 395 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0609607723 
<br/><br/><label>LCCN: </label>00065929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Brand name products--United States.<br/>Consumers--United States.<br/>Industrial management--United States.<br/>Product management--United States.<br/>Technological innovations--Management.--United States
<br/><br/><label>LC Class. No.: </label>HD70.U5  / S436 2001 
<br/><br/><label>Dewey Class. No.: </label>658.8/12