TY  - BOOK
AU  - Seybold,Patricia B.
AU  - Lewis,Jeffrey M.
AU  - Marshak,Ronni T.
TI  - The customer revolution: how to thrive when customers are in control 
SN  - 0609607723
AV  - HD70.U5 S436 2001
U1  - 658.8/12 21
PY  - 2001///
CY  - New York
PB  - Crown Business
KW  - Brand name products
KW  - United States
KW  - Consumers
KW  - Industrial management
KW  - Product management
KW  - Technological innovations
KW  - Management
N1  - Includes index
UR  - http://www.loc.gov/catdir/samples/random043/00065929.html
UR  - http://www.loc.gov/catdir/toc/random041/00065929.html
UR  - http://www.loc.gov/catdir/bios/random052/00065929.html
UR  - http://www.loc.gov/catdir/description/random047/00065929.html
ER  -