TY  - BOOK
AU  - Sonnenburg,Paul
AU  - Allen,Gemmy
AU  - Allman,John
AU  - Attner,Raymond F., meeting and exceeding customer expectations, 8th ed.
AU  - Plunkett,W.Richard, meeting and exceeding customer expectations, 8th ed.
TI  - Telecourse guide: Taking the lead  the management revolution 
SN  - 0324202032
PY  - 2005///
CY  - Australia
PB  - Thomson/South-Western
KW  - Management
N1  - For use with:Management : meeting and exceeding customer expectations, 8th ed., Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen
ER  -