TY - GEN AU - Nabil Ali Ali Ahmed Badran AU - Mahmoud Mahmoud Hewedi , AU - Mohamed Abdelwahab Morsy , AU - Mohamed Kamel Elkurdi , TI - Assessment of employee empowerment and its impact upon employee commitment and quality of service offered in five - star hotels in cairo / PY - 2005/// CY - Cairo : PB - Nabil Ali Ali Ahmed Badran , KW - Centralization KW - Empowerment KW - TQM N1 - Thesis (M.Sc.) - Cairo University - Elfayoum Branch - Faculty of Tourism and Hotels - Department of Hotel Studies; Issued also as CD N2 - Employee Empowerment has been among the most influential management concepts in hospitality for the past twenty years It is the key to providing super customer service in the ultra - competitive service industry UR - http://172.23.153.220/th.pdf ER -