Manal Abdelkader Abdelfattah

An evaluation framework for E- government services / اطار لتقييم خدمات الحكومة الالكترونية Manal Abdelkader Abdelfattah ; Supervised Galal Hassan Galal Edeen - Cairo : Manal Abdelkader Abdelfattah , 2010 - 265Leaves : charts ; 30cm

Thesis (Ph.D.) - Cairo University - Faculty of Computers and Information - Department of Information System

E- government delivers more than one type of service for a wide variety of users . Each of those users has or her concerns and claims to adopt E- government service . Furthermore the quality of govermental services or functions cannot be fully measured by traditional approaches that emphasize the technical aspects of evaluation but rather has to be evaluated according to groups of stakeholders' perspectives concerns and requirements



E- government Evaluation Framework