TY  - BOOK
AU  - Yousra Magdy Mohamed Hosny
AU  - Ralf Klischewski , 
TI  - Developing a quality scale for E-government services in Egypt / 
PY  - 2013///
CY  - Cairo : 
PB  - Yousra Magdy Mohamed Hosny , 
N1  - Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Technology - Based Management
N2  - A critical element in the evolution of governmental services through the internet is the development of websites that better serve the citizens' needs. To deliver superior service quality, governments need means for assessing the quality of such services. Therefore, this thesis is set out to develop, validate, and apply a scale that measures users' perceptions about the quality of the Egyptian e - government services
UR  - http://172.23.153.220/th.pdf
ER  -