TY - BOOK AU - Nancy Bouchra Hanna AU - Raghda Elebrashi , TI - Developing performance measurement indicators for corporate social reponsibility programs in Egypt : : A performance evaluation tool using the balanced scorecard / PY - 2014/// CY - Cairo : PB - Nancy Bouchra Hanna , KW - Technologcal capabilities KW - The balanced scorecard KW - Corporate social reponsibility N1 - Thesis (M.Sc.) - Garman University - Faculty of Postgraduate Studies and Scientific Research- Department of General Management N2 - For many decades, corporate social reponsibility was widely used by organiations as a tool to ther image and reputation (Porter and Kramer,2002). When appropriately linked to strategy (Galbreath, 2009), CSR could be a source of competitive advantage for firms (Galbreath, 2009 ; Gyves and O'Higgins, 2008) as it boosts different financial and non-financial indicators such as: sales, customer satisfaction, productivity and technologcal capabilities (Smith, 2007; Moir,2001; Galbreath,2010; Gallego-Alvarez et al.2011) UR - http://172.23.153.220/th.pdf ER -