The impact of civility program on organizational citizenship behavior among nursing staff at selected teaching hospital / Marwa Talaat Abdalghany ; Supervised Abeer Mohamed Seada , Sahar Hassan Aly

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Marwa Talaat Abdalghany

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TextLanguage: English Publication details: Cairo : Marwa Talaat Abdalghany , 2021Description: 214 , 45 Leaves : charts ; 30cmOther title:

تأثير برنامج عن السلوك المتحضر على سلوك المواطنة المؤسسيه لدى هيئه التمريض فى مستشفى تعلمى مختاره [Added title page title]

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Issued also as CD

Dissertation note: Thesis (Ph.D.) - Cairo University - Faculty of Nursing - Department of Nursing Services Administration Summary: Background: Interpersonal relationships in the workplace are often described as an important part of an employee{u2019}s experience at work.Aim: to investigate the impact of civility program on organizational citizenship behaviors among nursing staff at selected teaching hospital. Design: A quasi-experimental (one-group pretest/posttest) design. Setting: five selected intensive care units (ICUs) at selected teaching hospital. Sample: Convenient sample (27) of nursing staff divided into (4) head nurses, (7) charge nurses and (16) bed side nurses. Tools: three tools were utilized in this study; Incivility Behavior Questionnaire to measure the incidence of experienced incivility by nursing staff, Nursing Incivility Observational Check List that measure incivility behaviors among nursing staff and Organizational Citizenship Behavior Questionnaire measuring the level of organizational citizenship behavior. Results: there was a statistically significant difference in mean scores of study subjects regarding all dimensions of both perceived and observed incivility behavior immediately and 3 months post program implementation compared to before as well there was statistical significant difference in organizational citizenship behavior level during different periods of assessment. Finally, highly statistically significant negative correlation was found between perceived as well observed incivility behavior and organizational citizenship behavior dimensions. Conclusion: Overall, the current study concluded that the civility program had a positive impact on organizational citizenship behavior among nursing staff as the study hypothesis were supported and approved that there was statistical significant difference in organizational citizenship behavior level during different periods of assessment. Recommendations: Hospital administrators must establish a zero-tolerance policy regarding incivility. Employers must encourage a supportive work environment in which respectful communication is the norm, and organizational policies are understood and followed. Nursing faculty members have to play key roles in preparing nursing students to foster both a healthy workplace environment and culture of civility

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode
Thesis	قاعة الرسائل الجامعية - الدور الاول	المكتبة المركزبة الجديدة - جامعة القاهرة	Cai01.17.03.Ph.D.2021.Ma.I (Browse shelf(Opens below))		Not for loan		01010110085361000
CD - Rom	مخـــزن الرســائل الجـــامعية - البدروم	المكتبة المركزبة الجديدة - جامعة القاهرة	Cai01.17.03.Ph.D.2021.Ma.I (Browse shelf(Opens below))	85361.CD	Not for loan		01020110085361000

Thesis (Ph.D.) - Cairo University - Faculty of Nursing - Department of Nursing Services Administration

Background: Interpersonal relationships in the workplace are often described as an important part of an employee{u2019}s experience at work.Aim: to investigate the impact of civility program on organizational citizenship behaviors among nursing staff at selected teaching hospital. Design: A quasi-experimental (one-group pretest/posttest) design. Setting: five selected intensive care units (ICUs) at selected teaching hospital. Sample: Convenient sample (27) of nursing staff divided into (4) head nurses, (7) charge nurses and (16) bed side nurses. Tools: three tools were utilized in this study; Incivility Behavior Questionnaire to measure the incidence of experienced incivility by nursing staff, Nursing Incivility Observational Check List that measure incivility behaviors among nursing staff and Organizational Citizenship Behavior Questionnaire measuring the level of organizational citizenship behavior. Results: there was a statistically significant difference in mean scores of study subjects regarding all dimensions of both perceived and observed incivility behavior immediately and 3 months post program implementation compared to before as well there was statistical significant difference in organizational citizenship behavior level during different periods of assessment. Finally, highly statistically significant negative correlation was found between perceived as well observed incivility behavior and organizational citizenship behavior dimensions. Conclusion: Overall, the current study concluded that the civility program had a positive impact on organizational citizenship behavior among nursing staff as the study hypothesis were supported and approved that there was statistical significant difference in organizational citizenship behavior level during different periods of assessment. Recommendations: Hospital administrators must establish a zero-tolerance policy regarding incivility. Employers must encourage a supportive work environment in which respectful communication is the norm, and organizational policies are understood and followed. Nursing faculty members have to play key roles in preparing nursing students to foster both a healthy workplace environment and culture of civility

Issued also as CD

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