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	1.	Local cover image Image from OpenLibrary	Antecedents of Negative Word of Mouth : An application on Telecommunication Sector in Egypt / Sarah Ali Mohamed Elrafei by Sarah Ali Mohamed Elrafei Ahmed I.Ghoneim [] Mohamed Sobhy [] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Publication details: Cairo : Sarah Ali Mohamed Elrafei , 2014 Dissertation note: Thesis (M.Sc.) - Cairo University - Faculty of Commerce - Department of Business Administration Other title: العوامل المسببة للكلمة السلبية المنطوقة : تطبيق علي قطاع الاتصالات في مصر Online resources: Click here to access online Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.05.01.M.Sc.2014.Sa.A. مخـــزن الرســائل الجـــامعية - البدروم: Not for loan (1)Location, call number: Cai01.05.01.M.Sc.2014.Sa.A. Save to lists Add to cart (remove)
	2.	Local cover image Image from OpenLibrary	Examining the perceptions of the observing customer towards service recovery incident of another customer / Sarah Ali Mohamed Elrafei ; Supervised Mohamed Sobhy Ahmed Hassan by Sarah Ali Mohamed Elrafei Mohamed Sobhy Ahmed Hassan [] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Publication details: Cairo : Sarah Ali Mohamed Elrafei , 2020 Dissertation note: Thesis (M.Sc.) - Cairo University - Faculty of Commerce - Department of Business Administration Other title: دراسة مدى إدراك العميل المراقب تجاه حاله تصيح الخدمة لعميل اخر Online resources: Click here to access online Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.05.01.Ph.D.2020.Sa.E. مخـــزن الرســائل الجـــامعية - البدروم: Not for loan (1)Location, call number: Cai01.05.01.Ph.D.2020.Sa.E. Save to lists Add to cart (remove)