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	1.	Local cover image Image from OpenLibrary	The impact of benchmarking categories on the validity of marketing performance measurement exploratory descriptive study applied upon tourism industry in Egypt / Shaimaa Fahmy Said ; Supervised Wael Kortam by Shaimaa Fahmy Said Wael Kortam [] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Publication details: Cairo : Shaimaa Fahmy Said , 2009 Dissertation note: Thesis (M.Sc.) - Cairo University - Faculty of Commerce - Department of Business Administration Other title: أثر تصنيف المعايير المرجعية على صدق قياس الأداء التسويقى : دراسة استكشافية مطبقة على السياحة فى مصر Online resources: Click here to access online Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.05.01.M.Sc.2009.Sh.I. مخـــزن الرســائل الجـــامعية - البدروم: Not for loan (1)Location, call number: Cai01.05.01.M.Sc.2009.Sh.I. Save to lists Add to cart (remove)
	2.	Local cover image Image from OpenLibrary	The Effect of store attributes on retailers{u2019} marketing performance and their contribution to consumer satisfaction : An Application : study on the hypermarkets operating in the Egyptian market / Riham Mohamed Talaat ; Supervised Eldesouki Hamed Abouzaid by Riham Mohamed Talaat Eldesouki Hamed Abou Zaid [] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Publication details: Cairo : Riham Mohamed Talaat , 2014 Dissertation note: Thesis (Ph.D.) - Cairo University - Faculty of Commerce - Department of Business Administration Other title: أثر خصائص منظمات تجارة التجزئة على كل من الأداء التسوبقى لها وإشباع رغبات المستهلك : دراسة تطبيقية على منظمات (الهايبر ماركت) العاملة فى السوق المصري Online resources: Click here to access online Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.05.01.Ph.D.2014.Ri.E. مخـــزن الرســائل الجـــامعية - البدروم: Not for loan (1)Location, call number: Cai01.05.01.Ph.D.2014.Ri.E. Save to lists Add to cart (remove)
	3.	Local cover image Image from OpenLibrary	A study on accreditation effect quality of results in calibration laboratories on customer satisfaction : Case study / Mahmoud Fathi Younes ; Supervised Abdullah Abdulfatah by Mahmoud Fathi Younes Abdullah Abdulfatah [] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Publication details: Cairo : Mahmoud Fathi Younes , 2016 Dissertation note: Thesis (M.Sc.) - Cairo University - Institute of Statistical Studies and Research - Department of Statistical Quality Control and Quality Assurance Other title: دراسة عن تاثير اعتماد و جودة النتائج فى مختبرات المعايرة على رضاء العميل : دراسة حالة Online resources: Click here to access online Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.18.06.M.Sc.2016.Ma.S. مخـــزن الرســائل الجـــامعية - البدروم: Not for loan (1)Location, call number: Cai01.18.06.M.Sc.2016.Ma.S. Save to lists Add to cart (remove)
	4.	Local cover image Image from OpenLibrary	Analyzing customer complaints for enhancing service quality : Case study / Shereen Hamed Abdelhameed Elhabshy ; Supervised Hegazy Zaher, Marwaa Abdelghfaar by Shereen Hamed Abdelhameed Elhabshy Hegazy Zaher [] Marwaa Abdelghfaar [] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Publication details: Cairo : Shereen Hamed Abdelhameed Elhabshy , 2018 Dissertation note: Thesis (M.Sc.) - Cairo University -Institute of Statistical Studies and Research - Department of Statistical Quality Control and Quality Assurance Other title: تحليل شكاوي العملاء لتحسين جودة الخدمة : دراسة حالة Online resources: Click here to access online Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.18.06.M.Sc.2018.Sh.A. مخـــزن الرســائل الجـــامعية - البدروم: Not for loan (1)Location, call number: Cai01.18.06.M.Sc.2018.Sh.A. Save to lists Add to cart (remove)
	5.	Local cover image Image from OpenLibrary	Continuous Improvement Approach to Increase Customer Satisfaction for Laboratories : Case study / By Tarek Hilmy Abbas; Under the Supervision of Prof. Dr. Hegazy Zaher. by Tarek Hilmy Abbas [preparation.] Hegazy Zaher [thesis advisor.] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Summary language: English, Arabic Producer: 2023 Dissertation note: Thesis (Ph.D)-Cairo University, 2023. Other title: منهجية التحسين المستمر لزيادة رضاء العميل في المعامل : دراسة حالة / Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.18.06.Ph.D.2023.Ta.C. Save to lists Add to cart (remove)
	6.	Local cover image Image from OpenLibrary	Effect of using lean inventory management methodology to improve customer satisfaction / by Ahmed Ali Elshenawy Abou Hussein ; Supervision of Prof. Dr. Mohamed Abdel-Hamid Sabry , Dr. Hanan Hussein Hassan Farag. by Ahmed Ali Elshenawy Abou Hussein [preparation.] Mohamed Abdel-Hamid Sabry [thesis advisor.] Hanan Hussein Hassan Farag [thesis advisor.] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Summary language: English, Arabic Producer: 2023 Dissertation note: Thesis (M.Sc.)-Cairo University, 2023. Other title: / تأثير إستخدام منهجية إدارة المخزون الرشيق لتحسين رضاء العملاء Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.18.06.M.SC.2023.Ah.E. Save to lists Add to cart (remove)
	7.	Local cover image Image from OpenLibrary	Improving Customer Satisfaction in Clinical Laboratories / by Shadia Abd El Maksoud Mohammed El Hadad ; Under the Supervision of Prof. Dr. Mohamed Nagiub Abd El Fattah, Dr. Ahmed Fathy Ghoneim by Shadia Abd El Maksoud Mohammed El Hadad [preparation.] Mohamed Nagiub Abd El Fattah [thesis advisor.] Ahmed Fathy Ghoneim [thesis advisor.] Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Summary language: English, Arabic Producer: 2023 Dissertation note: Thesis (Ph.D)-Cairo University, 2023. Other title: تحسين رضاء العملاء فى المختبرات الطبية / Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.18.06.Ph.D.2023.Sh.I. Save to lists Add to cart (remove)
	8.	Local cover image Image from OpenLibrary	Improving the performance of ground support equipment workshops by using an integrated system (ISO 9001 and ISO 45001) / by Haytham Nadi Mahmoud Eid ; Supervision of Prof. Dr. Mohamed Abdelhamed Sabry, Dr. Hanan Hussein Hassan Farag. by Haytham Nadi Mahmoud Eid [preparation.] Mohamed Abdelhamed Sabry [thesis advisor.] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Summary language: English, Arabic Producer: 2023 Dissertation note: Thesis (M.Sc.)-Cairo University, 2023. Other title: / تطوير أداء ورش المعدات الأرضية باستخدام النظام المتكامل (أيزو 9001 – ايزو 45001) Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.18.06.M.Sc.2023.Ha.I. Save to lists Add to cart (remove)
	9.	Local cover image Image from OpenLibrary	A sentiment analysis of the impact of the luxury hotel attributes on guests’ satisfaction / By Israa Yasser Salaheldin Mohamed; Supervisors Prof. Abeer Mahrous, Dr. Ahmed Adel. by Israa Yasser Salaheldin Mohamed [preparation.] Abeer Mahrous [thesis advisor.] Ahmed Adel [thesis advisor.] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Summary language: English, Arabic Producer: 2023 Dissertation note: Thesis (M.Sc.)-Cairo University, 2023. Other title: استخدام تحليل المشاعر لدراسة العلاقه بين خصائص الفنادق الفاخرة و رضاء العملاء / Availability: Items available for reference: قاعة الرسائل الجامعية - الدور الاول: Not for loan (1)Location, call number: Cai01.05.01.M.Sc.2023.Is.S.. Save to lists Add to cart (remove)