| 000 | 00945cam a2200265 a 4500 | ||
|---|---|---|---|
| 008 | 091217s1999 onca 000 0 eng d | ||
| 020 | _a9780471643425 | ||
| 040 |
_aEG-GiCUC _beng _cEG-GiCUC |
||
| 082 | 0 |
_a658.8/12 _221 |
|
| 092 | 0 | 4 |
_a658.812 _bB8799 _221 |
| 099 |
_a04 _a658.812 B8799 |
||
| 100 | 1 |
_aBrown, Stanley A., _d1946- |
|
| 245 | 1 | 0 |
_aStrategic customer care : _bAn evolutionary approach to increasing customer value and profitability / _cStanley A. Brown. |
| 260 |
_aToronto : _bJohn Wiley & Sons Canada, _cc1999. |
||
| 300 |
_axiii, 305 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aConsumer satisfaction _xManagement. |
|
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 902 | _a1 | ||
| 905 |
_aEman _eRev. |
||
| 905 |
_aJamal _eCat. |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c116417 _d116417 |
||