000			01602cam a22004094a 4500
008			001207s2001 nyua 001 0 eng
010			_a 00065929
020			_a0609607723
040			_aDLC _cDLC _dDLC
043			_an-us---
050	0	0	_aHD70.U5 _bS436 2001
082	0	0	_a658.8/12 _221
092	0	4	_a658.812 _bS519 _221
099			_a04 _a658.812 S519
100	1		_aSeybold, Patricia B.
245	1	4	_aThe customer revolution : _bhow to thrive when customers are in control / _cPatricia B. Seybold with Ronni T. Marshak and Jeffrey M. Lewis.
250			_a1st ed.
260			_aNew York : _bCrown Business, _cc2001.
300			_axvii, 395 p. : _bill. ; _c25 cm.
500			_aIncludes index.
650		0	_aBrand name products _zUnited States.
650		0	_aConsumers _zUnited States.
650		0	_aIndustrial management _zUnited States.
650		0	_aProduct management _zUnited States.
650		0	_aTechnological innovations _zUnited States _xManagement.
700	1		_aLewis, Jeffrey M.
700	1		_aMarshak, Ronni T.
856	4	1	_3Sample text _uhttp://www.loc.gov/catdir/samples/random043/00065929.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/random041/00065929.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/random052/00065929.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/random047/00065929.html
902			_a1
905			_aGehan _eRev.
905			_aJihan _eCat.
942			_2ddc _cBK
999			_c116672 _d116672