| 000 | 01103cam a22003134a 4500 | ||
|---|---|---|---|
| 008 | 050712s2005 at a b 001 0 eng | ||
| 010 | _a 2005019734 | ||
| 020 | _a0324311540 | ||
| 020 | _a9780324311549 | ||
| 040 |
_aDLC _cDLC _dDLC _dDLC |
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| 050 | 0 | 0 |
_aTX335 _b.H5525 2005 |
| 082 | 0 | 0 |
_a640.73 _222 |
| 092 | 0 | 4 |
_a640.73 _bH7721 _221 |
| 099 |
_a04 _a640.73 H7721 |
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| 100 | 1 |
_aHonebein, Peter C., _d1963- |
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| 245 | 1 | 0 |
_aCreating do-it-yourself customers : _bhow great customer experiences build great companies / _cPeter C. Honebein, Roy F. Cammarano. |
| 260 |
_aAustralia : _bThomson; American Marketing Association (AMA) _cc2005. |
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| 300 |
_axv, 264 p. : _bill. ; _c24 cm. |
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| 504 | _aIncludes bibliographical references (p.46-253) and index. | ||
| 650 | 0 | _aConsumer education. | |
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 | _aCammarano, Roy F. | |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip0515/2005019734.html |
| 902 | _a1 | ||
| 905 |
_aEman _eRev. |
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| 905 |
_aJamal _eCat. |
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| 942 |
_2ddc _cBK |
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| 999 |
_c122203 _d122203 |
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