| 000 | 01108cam a2200337 a 4500 | ||
|---|---|---|---|
| 008 | 161114s1994 ilua b 001 0 eng | ||
| 010 | _a92034249 | ||
| 020 | _a0844235865 | ||
| 020 | _a9780844235868 | ||
| 040 |
_aDLC _c DLC _d DLC |
||
| 050 | 0 | 0 |
_aHF5415.3 _b.D88 1994 |
| 082 | 0 | 0 |
_a658.812 _220 |
| 092 | 0 | 4 |
_a658.812 _bD976 _221 |
| 099 |
_a04 _a658.812 D976 |
||
| 100 | 1 | _aDutka, Alan F. | |
| 245 | 1 | 0 |
_aAMA handbook for customer satisfaction / _cAlan Dutka. |
| 260 |
_aLincolnwood, Ill. : _bNTC Business Books, _c1994. |
||
| 300 |
_aviii, 231 p. : _bill. ; _c24 cm. |
||
| 500 | _aAt head of title: American Marketing Association. | ||
| 504 | _aIncludes bibliographical references (p. 219-222) and index. | ||
| 650 | 0 |
_aConsumer satisfaction _xResearch. |
|
| 650 | 0 |
_aConsumers _xResearch. |
|
| 710 | 2 | _aAmerican Marketing Asoociation. | |
| 740 | 0 | _aCustomer satisfaction. | |
| 740 | 0 | _aHandbook for customer satisfaction. | |
| 902 | _a1 | ||
| 905 |
_aEman _eRev. |
||
| 905 |
_aJamal _eCat. |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c145535 _d145535 |
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